Shipping info & Returns

How much do I pay for shipping?

Shipping within Vietnam is free for orders above ₫300,000. If your order value is lower, then we charge ₫50,000 extra for shipping costs.

When will I receive my order?

We promise to send your order the same day if ordering before 15:00 (GMT+7, Vietnam). Normally you will receive your order between 1 and 3 days from the moment you order, depending on your location within Vietnam. Do you know the exact delivery time? Please call us on +84 (0) 24 777 277 37 or e-mail us at and we can contact our shipping service to find out about the exact delivery time depending on the delivery address.

Where do you ship?

We ship to all addresses within Vietnam.

Soon we will also ship internationally. Please sign up for our newsletter and keep following us for further information.

Will I be able to track my order?

Yes, soon after ordering we will send you the track details or contact information of the shipping company used for your shipment.

Do you accept returns?

If you are not happy with your purchase then do not worry as we accept returns. Returns are accepted on unused and unopened purchases within 30 days from the day you placed your order. Please e-mail us on if you wish to return your order or respond to the order confirmation e-mail you received after making your purchase. Returns can be done at our House of Barbaard locations in Hanoi and Saigon or by shipping your order back to us. Shipping costs for returns are only paid by us if the order gets returned due to a faulty product, otherwise we will kindly ask you to cover this yourself.